Consumer Protection Act

What is the Consumer Protection Act?

The act aims to:

Promote a fair, accessible, and sustainable marketplace for consumer products and services.
Establish national norms and standards to ensure consumer protection.
Make provision for improved standards of consumer information, to prohibit unfair marketing and business practices.
Promote reasonable consumer behavior.
Promote a consistent legislative and enforcement framework relating to transactions and agreements.
Establish the national consumer commission.
Replace, in a new and easier manner, provisions from various acts, including the Consumer Affairs Act, Trade Practices Act, Sales and Service Matters Act, Price Control Act and Merchandise Marks Act.

The act has reinforced 9 rights for the consumer:

Your right to equality in the consumer market and protection against discriminatory marketing practices
Your right to privacy
Your right to choose
Your right to disclosure of information
Your right to fair and responsible marketing
Your right to fair and honest dealing
Your right to fair, just, and reasonable terms and conditions
Your right to fair value, good quality and safety and
Your right to accountability by suppliers